What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, or they can help us to analyse how well our website is performing
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
What sort of cookies does this website use?
Essential cookies are used for the operation of our website. For example, some cookies allow us to identify customers with login accounts to ensure they can order certain items at a discount, for example e-Lybra customers can order accessories for their systems. If you opt to disable these cookies then you will not be able to access all of the content that a login account entitles you to.
Performance cookies are used to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website
Functionality cookies are used to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as which Google Translate language you want to see when you return to the site.
Do we track whether users open our emails?
Yes, but at a high-level to gain an overview of the take-up (e.g. 85% of the people we sent a mailshot to actually opened it. We do not analyze individual activity.